EDC Delivery Partner Privacy Policy
Effective Date: 26/05/2026
This Privacy Policy explains how EDC (“EDC”, “we”, “us”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws.
By using the EDC platform, website, or mobile application, you consent to the processing of your personal information as described below.
1. Information We Collect
EDC may collect:
- Full name and surname
- South African ID or passport number
- Contact information
- Driver’s licence and PDP details
- Vehicle information and registration documents
- Banking and payment details
- GPS and location data
- Delivery history and platform activity
- Criminal verification and background check results
- Device and app usage information
2. How We Use Your Information
Your information may be used to:
- Register and verify driver accounts
- Process deliveries and payments
- Provide customer and driver support
- Improve platform functionality and safety
- Conduct fraud prevention and security checks
- Communicate important notices and updates
- Comply with legal and regulatory obligations
EDC will only process personal information for lawful and legitimate business purposes.
3. Sharing of Information
EDC may share personal information with:
- Customers and merchants where necessary for deliveries
- Payment processors and banking partners
- Background screening providers
- Law enforcement or government authorities when legally required
- Service providers supporting the EDC platform
EDC does not sell personal information to third parties.
4. Location Tracking
The EDC platform may collect real-time GPS location data while the driver app is active to:
- Facilitate deliveries
- Monitor delivery progress
- Improve safety and fraud prevention
- Provide customer tracking updates
Drivers may not disable required location permissions while active on the platform.
5. Data Security
EDC takes reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure
- Alteration or destruction
Despite these measures, no digital platform can guarantee complete security.
6. Data Retention
EDC will retain personal information only for as long as necessary to:
- Fulfil operational and contractual obligations
- Meet legal and tax requirements
- Resolve disputes and enforce agreements
7. Your Rights Under POPIA
In terms of POPIA, you may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Object to certain forms of processing
- Withdraw consent where applicable
Requests may be submitted using the contact details below.
8. Cookies and App Data
EDC may use cookies, analytics tools, and similar technologies to improve user experience, monitor performance, and enhance security on the platform.
9. Third-Party Services
The EDC platform may contain links or integrations with third-party services. EDC is not responsible for the privacy practices of external platforms or providers.
10. Cross-Border Processing
Where necessary, personal information may be processed or stored outside South Africa using service providers that maintain adequate data protection standards.
11. Updates to this Policy
EDC may update this Privacy Policy from time to time. Updated versions will be published on the platform or website. Continued use of EDC services constitutes acceptance of the revised policy.
12. Contact Information
For privacy-related enquiries or requests, contact:
Email: help@emkambo.com
Phone: +27 73 230 7895
Address: 2118 Siera leon street, Katlehong South, Germiston 1421