Emkambo Dot Com (Pty) Ltd
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1. INTRODUCTION
This Privacy Policy explains how Emkambo Dot Com (Pty) Ltd (“Company”, “we”, “us”, “our”) collects, uses, processes, stores, and protects your personal information when you use our:
Mobile application
Website
Related services (collectively, the “Platform”)
We are committed to protecting your privacy in accordance with POPIA.
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2. RESPONSIBLE PARTY
For purposes of POPIA, Emkambo Dot Com (Pty) Ltd is the Responsible Party.
Contact Details:
Email: info@emkambo.com
Phone: +27 73 230 7895
Address: 2118 Siera leon street, Katlehong South, Germiston 1421
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3. PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information:
3.1 Identification Information
Full name
ID number (if required for compliance)
Date of birth
3.2 Contact Information
Phone number
Email address
Delivery address
3.3 Account Information
Username and password
Account preferences
3.4 Transaction Information
Orders placed
Payment details (processed via secure third parties)
Purchase history
3.5 Location Data
Real-time location for delivery coordination
Address history
3.6 Device & Technical Data
IP address
Device type
App usage data
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4. HOW WE COLLECT INFORMATION
We collect personal information:
Directly from you (when you register or place orders)
Automatically (via cookies and app analytics)
From third parties (payment processors, suppliers, delivery partners)
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5. PURPOSE OF PROCESSING
We process personal information for:
5.1 Service Delivery
To facilitate gas orders and deliveries
To connect you with suppliers and delivery partners
5.2 Payment Processing
To process transactions securely
5.3 Communication
Order confirmations
Customer support
Notifications and updates
5.4 Safety & Compliance
Fraud prevention
Regulatory compliance
Gas delivery safety coordination
5.5 Platform Improvement
Analytics and service optimisation
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6. LAWFUL BASIS FOR PROCESSING
We process your personal information based on:
Your consent
Contractual necessity
Legal obligations
Legitimate business interests
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7. SHARING OF INFORMATION
We may share your information with:
7.1 Suppliers
To fulfil your gas orders
7.2 Delivery Partners
To complete deliveries
7.3 Payment Providers
To process payments securely
7.4 Service Providers
Cloud hosting
Analytics services
Communication tools
7.5 Regulatory Authorities
Where required by law
We do not sell your personal information.
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8. CROSS-BORDER DATA TRANSFERS
Your information may be transferred outside South Africa where:
Service providers operate internationally
We ensure:
Adequate data protection safeguards
Compliance with POPIA requirements
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9. DATA RETENTION
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this Policy
Comply with legal and regulatory obligations
After this, data is securely deleted or anonymised.
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10. DATA SECURITY
We implement appropriate technical and organisational measures, including:
Encryption
Secure servers
Access controls
Regular security monitoring
However, no system is completely secure.
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11. YOUR RIGHTS UNDER POPIA
You have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your data
Object to processing
Withdraw consent
Lodge a complaint with the Information Regulator
Requests can be made via our contact details.
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12. COOKIES & TRACKING
We use cookies and similar technologies to:
Improve user experience
Analyse usage
Enable platform functionality
You can manage cookies via your device settings.
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13. CHILDREN’S PRIVACY
Our Platform is not intended for users under 18.
We do not knowingly collect data from minors.
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14. THIRD-PARTY LINKS
Our Platform may contain links to third-party services.
We are not responsible for their privacy practices.
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15. DATA BREACHES
In the event of a data breach:
We will notify affected users
We will inform the relevant authorities where required
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16. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Changes will be:
Posted on the Platform
Effective upon publication
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17. CONTACT US
For privacy-related queries:
Emkambo Dot Com (Pty) Ltd
Email: help@emkambo.com
Phone: +27 83 230 7895
Address: 5 Mirrian Place , Strathavon , Sandton , 2196