EDC Marketplace Seller Privacy Policy
Effective Date: 26/05/2026
This Privacy Policy explains how EDC Marketplace (“EDC”, “we”, “our”, or “us”) collects, uses, and protects your information when you use our platform, website, or mobile application.
By using EDC services, you agree to the collection and use of information in accordance with this policy and applicable South African laws, including the Protection of Personal Information Act, 2013 (POPIA).
1. Information We Collect
We may collect the following information from sellers:
- Full name and surname
- South African ID or passport number
- Email address and phone number
- Business/store name and address
- Product, pricing, and inventory details
- Order and transaction information
- Banking and payment details
- Device and app usage information
- Location data (where applicable)
2. How We Use Your Information
Your information is used to:
- Create and manage seller accounts
- Process and manage orders and payments
- Enable delivery coordination and tracking
- Communicate updates, alerts, and notifications
- Improve platform performance and user experience
- Prevent fraud and enhance security
- Comply with legal and regulatory requirements
We only process personal information for lawful and legitimate business purposes.
3. Data Sharing
We do not sell or rent your personal information. We may share information with:
- Customers for order fulfillment
- Delivery partners for logistics purposes
- Payment processors and financial institutions
- Service providers supporting platform operations
- Law enforcement or regulatory authorities when required by law
4. Location Data
Where applicable, EDC may collect location information to support delivery services, improve logistics, and enhance platform security.
You can manage location permissions through your device settings; however, some features may not function properly without them.
5. Data Security
We implement reasonable technical and organisational measures to protect your information from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Meet legal, tax, and regulatory obligations
- Resolve disputes and enforce agreements
7. Your Rights
In accordance with POPIA, you may:
- Access your personal information
- Request correction of inaccurate data
- Request deletion (where legally permitted)
- Object to certain types of processing
- Withdraw consent where applicable
Requests can be made using the contact details below.
8. Cookies and App Data
We may use cookies and similar technologies to:
- Improve user experience
- Analyse platform usage
- Enhance security and performance
9. Third-Party Services
Our platform may include links or integrations with third-party services. We are not responsible for their privacy practices, and we encourage you to review their policies.
10. Cross-Border Processing
Your information may be stored or processed outside South Africa where necessary, with appropriate safeguards in place to ensure data protection.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of EDC services indicates acceptance of any updated terms.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
- Email: help@emkambo.com
- Phone: +27 73 230 7895
- Address: 2118 Sierra Leon Street, Katlehong South, Germiston, 1421